BOOKING POLICY

MINOR POLICY:

Local excursions: High Mountain, Atuel Canyon, 1/2 Day Wineries, City Tour, Villavicencio, High Mountain by Villavicencio. Children under 3 years old do not pay. From 3 years onwards they pay Normal Rate.
Wine tours with lunch: Children under 3 years old do not pay. From 3 years to 14 years will pay 50% of the rate. From 14 years to 18 years pay 70% of the rate. From 18 years and up, 100% of the rate. Bike through wineries: It can only be done after 14 years of age. From 14 years to 18 years Pay 70% of the fee.
Adventure: Consult children under 12 years. They pay 100% of the rate.
Spa Termas de Cacheuta: It can only be done from the age of 14, full rate payment.

CANCELLATION POLICY:

The date and time of the first service will be taken as date and time of reference. With 7 or more days in advance: The total amount paid will be refunded. 3 days in advance: 50% of the total paid will be refunded. With 24 hours in advance: 50% of the total paid in the form of credit will be refunded for future reservations. With less than 24 hours in advance: The amount paid cannot be refunded. In case of not finding the passenger or deciding the same day of the activity that did not attend the same, the money cannot be returned under any circumstances. Note: In all cases the corresponding bank cost will be deducted (in case of having made a deposit or transfer) Only in some cases can the value be taken for future reserves. Minimum two passengers to make the excursion. Otherwise, the output is to be confirmed.

INSURANCE:

All activities provided by KAHUAK include personal insurance per passenger according to the following conditions: Rescue and accident insurance, Pharmacy medical insurance and death insurance. For this insurance to take effect it is necessary to have the full name, ID or passport, nationality and date of birth of each of the passengers who hire an activity. In case of not having these data correctly the insurance has no effect and therefore KAHUAK Turismo is not responsible for any eventuality. The data must be communicated at the time of booking and at least 24 hours before the activity.

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